Contact LumeCart

Have a question about your order, product, shipping or return? Our customer support team is here to help.

Get in Touch

📧 Email: lumecartofficial@gmail.com

📞 Call / WhatsApp: +91 91524 77894

Support Hours

Monday–Saturday: 11:00 AM – 6:00 PM IST
Sunday: Closed

Frequently Asked Questions

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available on eligible orders and locations.

How long does delivery take?

Orders are generally delivered within 4–8 business days after dispatch. Delivery times may vary depending on the destination and courier service.

How long does order processing take?

Orders are generally processed within 1–2 business days.

What is your return period?

Eligible products can be requested for return within 7 days of delivery.

What if I don't like the product?

Eligible change-of-mind returns may be accepted within 7 days of delivery. The customer is responsible for return courier or shipping charges and will generally need to arrange and send the product back through a courier service.

Will LumeCart arrange a return pickup?

LumeCart may arrange a return pickup in certain cases at its discretion. However, return pickup is not guaranteed. Customers may generally be required to arrange return shipping themselves.

What if I receive a damaged or wrong product?

Please contact us within 7 days of delivery with your order number and clear photos or videos of the product and packaging. After verification, we will provide an appropriate resolution.

How long does a refund take?

Approved refunds are generally processed within 5–7 business days after the returned product has been received and inspected. Payment-provider processing times may vary.

How can I contact LumeCart?

You can contact us by email at lumecartofficial@gmail.com or by Call/WhatsApp at +91 91524 77894. Our support hours are Monday–Saturday, 11:00 AM–6:00 PM IST. We are closed on Sundays.