FAQ

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and other payment methods available at checkout.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within a short window after placement. Please contact us immediately at lumecartofficial@gmail.com or WhatsApp us at +91 91524 77894 and we will do our best to help.

Will I receive an order confirmation?

Yes, you will receive an email confirmation with your order details after your purchase is successful.

Shipping & Delivery

Where do you deliver?

We currently deliver across India.

How long does delivery take?

Standard delivery typically takes 5–7 business days depending on your location. Remote areas may take a little longer.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can also track your order directly on our website.

Is there a shipping charge?

Shipping charges, if any, are displayed at checkout before you complete your purchase. Please refer to our Shipping Policy for full details.

Returns & Refunds

What is your return policy?

We offer returns on eligible items within the applicable return window. Please refer to our Return & Refund Policy for full details.

How do I request a return or refund?

Contact us at lumecartofficial@gmail.com or WhatsApp us at +91 91524 77894 with your order details and reason for return.

When will I receive my refund?

Refunds are processed to your original payment method after the returned item is received and inspected. Processing time may vary by payment method.

Products

Are your products genuine?

Yes, all products sold on LumeCart are sourced to meet our quality standards.

What if I receive a damaged or wrong item?

We apologise for the inconvenience. Please contact us immediately with your order number and photos of the item at lumecartofficial@gmail.com and we will resolve it promptly.

Contact & Support

How can I contact LumeCart?

You can reach us by:

What are your support hours?

Our support team is available Monday to Saturday, 11:00 AM – 6:00 PM IST. We are closed on Sundays.